Refund Policy

Last updated: 30 July 2026

If a detail does not meet the standard we promise, we fix it. This page sets out when we re-clean, when we refund, and what is not refundable.

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Quality guarantee

Report an issue within 48 hours of completion, with photographs, and we will return to re-clean the affected areas at no charge. If a re-clean is not practical we refund the service in full.

Cancellations

Cancel or reschedule at least 24 hours before the appointment for a full refund of a one-off booking. Cancellations inside 24 hours, or a no-access arrival, may be charged in full to cover the reserved slot.

Subscriptions

Subscriptions can be cancelled at any time and remain active until the end of the paid month. Part-months and unused washes are not refunded, except where no service at all was delivered in that billing period.

Statutory withdrawal

Consumers may have a statutory right to withdraw within 14 days of purchase. Where you asked us to begin service inside that period, we may deduct the value of service already provided.

How refunds are paid

Approved refunds are returned to the original payment method, normally within 5–10 business days depending on your bank. Fleet accounts are credited against the next invoice unless agreed otherwise.

Requesting a refund

Email [SUPPORT EMAIL] with the booking reference, the date of service and photographs of the issue.